Metric Definition Groups

Current data. This page does not use the historical release selected in the comparison.

Calculation methodCompanies · 8

Customer churn retention4 companies

Bentley SystemsBSY
Prior-period recurring revenue from accounts with recurring revenue in both the current and prior 12-month periods divided by all prior-period recurring revenue. Uses prior-period average FX rates; it is revenue-weighted rather than a count of retained accounts.
CrowdStrikeCRWD
Prior-year cohort ARR less ARR lost from customers no longer subscribing, divided by prior-year cohort ARR; measures customer churn rather than expansion.
ProcorePCOR
Prior-period ARR less ARR from subscriptions cancelled and not renewed during the following twelve months, divided by prior-period ARR; expansion is not added.
WorkivaWK
Annualized prior-year-quarter subscription/support revenue from base customers still active at current quarter-end, divided by prior-year-quarter annualized revenue from all base customers. This uses surviving customers’ prior revenue rather than their current spend.

Key differences

Customer / product scope: Revenue-weighted accounts recurring in both periods; Existing-customer cohort; Surviving base customers at their prior-year-quarter revenue
Adjustments / exclusions: Customer churn only; does not add expansion; Cancelled and nonrenewed subscriptions; does not add expansion

Focuses on customer churn using ARR or prior-revenue weighting. Does not establish equivalence with contraction-inclusive retention.

Retention excluding expansion2 companies

WorkdayWDAY
Current ARR retained from the prior-year customer cohort relative to its prior ARR. Counts product/customer churn but excludes add-ons and expansions, including volume and price adjustments.
YextYEXT
Current ARR of the prior-year customer cohort divided by its prior ARR, excluding expansion and reflecting contraction and churn. Cohorts are separately assessed below and at least $50,000 ARR.

Key differences

Customer / product scope: Existing-customer cohort; Prior-year cohort, separately below / at least $50,000 ARR
Adjustments / exclusions: Excludes add-ons, volume and price expansions; counts product / customer churn; Excludes expansion; includes contraction and churn

ARR or revenue retention excluding expansion, with issuer-specific contraction and product-loss rules.

Lost-client annualized fees1 company

PaylocityPCTY
Prior-12-month total revenue less annualized recurring fees from lost clients, divided by prior-12-month total revenue, excluding interest on client funds. Lost-client fees use their prior-12-month revenue, annualized for shorter relationships.

Key differences

Adjustments / exclusions: Excludes client-funds interest; Lost-client fees annualized for shorter relationships

Lost-client annualized fees measured relative to trailing total revenue.

Mechanics unclear Needs more detail1 company

BlackbaudBLKB
Retention is measured using contractual annual recurring revenue (CARR) against beginning CARR for the trailing 12 months; the filing presents this as a gross retention measure.

Key differences

No differences established in the reviewed attributes. Missing detail does not establish equivalence.

CARR-based gross retention is identified, but the collected definition does not establish enough calculation detail.

Definition groups