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NOW · Enterprise software
12 periods · 9 metrics
Exports retain full coverage for this metric group.
| Metric | 2023-09-30 | 2023-12-31 | 2024-03-31 | 2024-06-30 | 2024-09-30 | 2024-12-31 | 2025-03-31 | 2025-06-30 | 2025-09-30 | 2025-12-31 | 2026-03-31 | 2026-06-30 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Financial | ||||||||||||
Quarter positions follow exact adjacent start/end dates from retained SEC duration contexts. The sequence stops where a boundary is unverified; later columns are not compressed.Ambiguous or unverified dates remain blank. Policies, market snapshots and forecasts are not carried forward into other periods. LTM rows use exact trailing-twelve-month observations at the fiscal end shown. Missing values are not zero; † marks a scope limitation.
15 collected · 15 comparable numeric · 2022-12-31 to 2026-06-30
Windows end at the latest collected period, 2026-06-30. Missing periods are not filled.
| Award activity | 2025-12-31 |
|---|---|
| Net compensation shares delivered |
Capitalized internal-use software amortization period
—
The available 3–5-year computer/software depreciation class is broader than developed internal-use software. The development policy concerns externally marketed products; no separate internal-use duration was established.
Capitalized commission amortization period
5 yrs
Capitalized initial contract acquisition commission benefit period 5 years. Renewal treatment may differ.
Dates identify the reporting period and publication, not the policy effective date. A repeated disclosure does not establish quarterly confirmation.
Insufficient collected policy history to assess changes.
Compare source wording for scope changes; unchanged values do not establish an unchanged policy.
Latest reviewed period ended 2026-06-30
| Metric | Company definition |
|---|---|
| Renewal rateOperating KPI | 100% minus lost-customer ACV divided by renewing ACV (excluding price/user changes) plus lost ACV. Ordinary down-sells do not count as lost; major reductions may. Uses separate production instances, not the GULT customer-count convention. NOW 10-Q ↗Published 2026-07-23 · Management discussion — key operating metrics and non-GAAP financial measures Definition historyOnly one reporting period has a collected definition. Earlier wording has not been collected; no conclusion about methodology changes is available. Dates are reporting periods, not effective dates. Wording changes do not automatically mean the calculation changed. |
| Customers with ACV above $5 millionOperating KPI | Active subscription customers identified by ultimate-parent DUNS/GULT, with exceptions such as separate government agencies. ACV uses contract-signing FX; historical customer counts are restated for mergers/spin-offs. NOW 10-Q ↗Published 2026-07-23 · Management discussion — key operating metrics and non-GAAP financial measures Definition historyOnly one reporting period has a collected definition. Earlier wording has not been collected; no conclusion about methodology changes is available. Dates are reporting periods, not effective dates. Wording changes do not automatically mean the calculation changed. |
| Free cash flowNon-GAAP financial measure | Operating cash flow plus legal-settlement and business-combination/related cash outflows, including compensation, less property/equipment purchases. Margin divides by total revenue. NOW Quarterly earnings release ↗Published 2026-07-22 · Non-GAAP financial measures / key metrics Definition historyOnly one reporting period has a collected definition. Earlier wording has not been collected; no conclusion about methodology changes is available. Dates are reporting periods, not effective dates. Wording changes do not automatically mean the calculation changed. |
| Non-GAAP gross profit, operating income, net income / diluted EPSNon-GAAP financial measure | Corresponding GAAP results exclude applicable SBC, purchased-intangible amortization, legal settlements, impairment, severance, contract termination and business-combination/related compensation costs. Net results also adjust strategic-investment gains/losses and tax effects, including valuation-allowance releases. NOW Quarterly earnings release ↗Published 2026-07-22 · Non-GAAP financial measures / key metrics Definition historyOnly one reporting period has a collected definition. Earlier wording has not been collected; no conclusion about methodology changes is available. Dates are reporting periods, not effective dates. Wording changes do not automatically mean the calculation changed. |
| Rule of 56 / Rule of 60+Non-GAAP financial measure | Constant-currency subscription revenue growth percentage plus free cash flow margin percentage. Subscription growth removes FX fluctuations and foreign-currency hedge gains/losses. The release uses 56 for 2026 guidance and 60+ as its long-term target. NOW Quarterly earnings release ↗Published 2026-07-22 · Non-GAAP financial measures / key metrics Definition historyOnly one reporting period has a collected definition. Earlier wording has not been collected; no conclusion about methodology changes is available. Dates are reporting periods, not effective dates. Wording changes do not automatically mean the calculation changed. |
Reviewed the current fiscal-period filing and associated earnings release, including operating-metric definitions and non-GAAP explanations/reconciliations. Only explicitly supported definitions are included; absent measures are not inferred.